Refund policy
Return & Refund Policy – PROSUCCÈS STORE
At PROSUCCÈS STORE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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The item must be in its original packaging
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Proof of purchase (receipt or order confirmation) is required
Certain items are non-returnable, including:
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Personal care items, cosmetics, underwear, or hygiene products
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Clearance or final sale items
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Gift cards
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Digital products or downloadable content
Return Process
To initiate a return, please contact us at:
📧 infos@prosucces.com
Include the following information in your email:
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Order number
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Reason for return
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Photos of the product (if damaged or defective)
Once your return is approved, we will provide return instructions.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original method of payment
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Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider
Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at infos@prosucces.com with photos, and we will resolve the issue promptly.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
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Check your bank account
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Contact your credit card company or payment provider
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If the issue persists, contact us at infos@prosucces.com
Contact Us
For any questions regarding returns or refunds, please contact us at:
📧 infos@prosucces.com